Frequently Asked Questions

We’re ready to welcome you to PVSEC-31, ONLINE!  Not sure what to expect?  We have included a few FAQs below!

About the platform

How do I log into the virtual Platform?

The Conference platform is OnAIR. You may use the event platform on both desktop or tablet. We recommend using Google Chrome to access the platform. For Google Chrome download and install instructions, please click here.
Make sure you log in early to update your profile, camera and microphone settings to get the most out of your networking.

Step 1: You can access the platform at https://portalapp.arinex.eventsair.com/VirtualAttendeePortal/pvsec2021/pvsec31-online

Step 2: You will then be asked to sign in, please do so by using your email address and pin sent to you via email.

Step 3: Accept the Privacy Terms, update your profile and select your time zone for your Program Schedule to update automatically.

If you need to update any profile, camera or microphone settings, please click on your initials on the top right-hand side and select edit settings.

What if I can't access the platform?

If the platform is being blocked by your organisation pass on the below information to your IT team:

Make sure that port 443 traffic is enabled, however enabling UDP 3478 and optionally range UDP 1025-65535 can also help.

Also make sure to whitelist the domains:

  • *.tokbox.com
  • *.opentok.com

Do not forget that some antivirus software will interfere with the operation of OnAir/AirCast as well.

You can find more specific information here:

Restricted Network Guidelines | Vonage Video API Developer (tokbox.com)

Have you interacted with us using two different emails?

To access the Conference platform, use the email you registered with. If you do not recall the email you registered with or would like to update your email, contact pvsec31@arinex.com.au

Navigating the platform

How do I enter a session on the platform?

Once you are logged in, scroll down the Program Schedule to view the Sessions and click on “Join” to access them. If you would like to view the presentation description and speakers prior to going into the session, you may do so by clicking on the name of the session. This will bring up the information on the right hand side. Please note, sessions will be made accessible at the designated session time.

To go back to the Program Schedule, do not click the “back” arrow in your browser, but instead, click the “Back to timeline” option at the top left-hand side of the platform.

How can I view the abstracts in the platform?

Once you are logged in, head to the ‘resource gallery’ where you will be able to view all the abstracts for the presentations.

Who do I contact if I need help on the platform

If you need technical support, simply click on the “Live Support” icon on the top right-hand side of the platform and explain in a few words the issue you are experiencing. The Conference Managers will endeavour to assist as soon as possible.

If you haven’t managed to get into the platform for any reason please contact us on: pvsec31@arinex.com.au

What time zone is the Conference Program in?

All session times are in Australian Eastern Daylight Savings Time (AEDT), and is the time zone used in Sydney (New South Wales), and Melbourne (Victoria).

When you log into the platform, the program will show in your local timezone.

How can I ask questions and take notes during sessions?

The “Live Q&A” will allow you to ask questions to our presenters. 

You may take notes in “My Session Notes”. To export your notes, simply click on the “Export” icon on the top left-hand side of the platform and select “Export My Notes”.

How can I connect with other attendees?

The “Meeting Hub” is a space that you can connect with other attendees by messaging, live chat, live video call or organising a meeting during the Congress once connected. To connect with another attendee, click on their profile in the attendee list and then the “Connect” button next to their profile information.

How long are the sessions available for?

Sessions will be available for attendees for 1 month through the demand library, however attendees won’t be able to download sessions.